Introduction
Land Logic Global ("we," "us," or "our") operates the website landlogicglobal.com and associated platform services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personally identifiable information that you voluntarily provide when you:
- Fill out contact or order forms on our website
- Create an account on our platform
- Request a demo or submit a title search order
- Communicate with us via email or other channels
This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide.
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source
- Device type and screen resolution
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our real estate data services
- Process your orders and deliver title search results
- Respond to your inquiries and provide customer support
- Send you service-related communications and updates
- Improve our website, platform, and services
- Analyze usage trends and optimize user experience
- Comply with legal obligations and protect our rights
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your experience.
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand how visitors interact with our website. GA4 collects data such as pages viewed, session duration, and general demographic information. This data is processed by Google and is subject to Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Essential Cookies
We use essential cookies that are necessary for the website to function properly, such as session management and security cookies. These cannot be disabled without affecting site functionality.
Third-Party Services
We use the following third-party services that may process your data:
- Netlify: Our website is hosted on Netlify. Netlify's privacy practices are governed by Netlify's Privacy Policy.
- Netlify Forms: Contact and demo-request form submissions are processed through Netlify Forms and delivered to our team by email. Netlify's privacy practices are governed by Netlify's Privacy Policy.
- Netlify Forms & Google Drive: Property-order requests and any documents you upload through the order form are received and stored via Netlify Forms, emailed to our team, and filed into our private Google Drive (Google Workspace) for processing. These services' privacy practices are governed by Netlify's Privacy Policy and Google's Privacy Policy.
- Google Fonts: We use Google Fonts to display web fonts. When you load a page, your browser connects to Google servers and may transmit your IP address. See Google Fonts Privacy for details.
- Google Analytics: As described above, for website analytics and performance measurement.
- Anthropic (AI assistant): Our website chat assistant and our phone assistant use Anthropic's Claude AI to generate responses. The content of your chat messages, or a text transcript of what you say on a call, is sent to Anthropic to produce a reply. Anthropic processes this data as our service provider and does not use it to train its models. See Anthropic's Privacy Policy.
- Twilio (phone assistant): Our phone line is powered by Twilio, which handles the call connection and converts speech to text. Your phone number and the call audio/transcript are processed by Twilio to operate the service. See Twilio's Privacy Policy.
We do not sell your personal information to third parties.
AI Assistant (Website Chat and Phone Line)
We offer an AI-powered assistant on our website (chat) and on our phone line. In both cases you are interacting with an automated AI assistant, not a live person; our phone greeting discloses this at the start of every call.
Calls may be recorded. When you call our AI phone assistant, the call may be monitored or recorded and a text transcript is created for quality, follow-up, and record-keeping. You are notified of this at the beginning of the call, and by continuing the call you consent to it. If you do not consent, please hang up and contact us instead by email at info@landlogicglobal.com.
What we collect: the information you choose to provide to the assistant — such as your name, company, callback number, email address, and the reason for your inquiry — along with the message or call transcript itself.
How it is used and retained: we use it to respond to your inquiry and route it to the appropriate team member. Phone-lead details and their transcript are emailed to our team, and the temporary call record is deleted once the lead has been delivered. We do not use the AI assistant to make automated decisions that produce legal or similarly significant effects about you.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure server infrastructure, access controls, and regular security reviews.
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Where processing is based on consent, withdraw your consent at any time
To exercise any of these rights, please contact us at info@landlogicglobal.com. We will respond to your request within 30 days.
California Consumer Privacy Act (CCPA)
If you are a California resident, the CCPA provides you with additional rights regarding your personal information:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Opt-Out of Sale: We do not sell personal information. If this changes, we will provide a clear opt-out mechanism.
To submit a CCPA request, contact us at info@landlogicglobal.com. We may need to verify your identity before processing your request.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Land Logic Global
Email: info@landlogicglobal.com
Website: landlogicglobal.com